Multi Factor Authentication

Activate Multi-Factor Authentication
Multi-Factor Authentication is used to protect your account and ensure only you have access to your data. As part of this verification, when you sign in you...
Mon, 12 Aug, 2019 at 2:29 PM
Why do I have to verify my account every time I sign in?
MFA is a security method that ensures that user data used to log in, actually belong to the right person. It is mandatory to log in with MFA to guarantee yo...
Tue, 11 Sep, 2018 at 10:36 PM
What options do I have to verify my account?
You can verify your account with one of the following authentication apps: Microsoft Authenticator or the Google Authenticator. Install the authenticati...
Mon, 27 Nov, 2017 at 8:53 PM
My code doesn’t work, what should I do?
If your code doesn't work, you'll need to scan the QR code again. You can request a new QR code by resetting your password in the ctrl platfo...
Mon, 12 Aug, 2019 at 2:32 PM
My Google Authenticator codes aren’t working (Android)
This might be because the time on your Google Authenticator app is not synced correctly. To make sure that you have the correct time: Go to the main ...
Thu, 11 Jan, 2018 at 2:25 PM
What if I lose my phone after activating MFA?
If you lose or re-install your phone, your MFA codes have been lost. You can request a new QR code by resetting your password of the platform with the &#x...
Mon, 12 Aug, 2019 at 3:03 PM
Will my QR code change when I change my password?
YourQR code will not change when you change your password within the portal. When you request a new password via the 'Forgot Password' option you...
Thu, 13 Sep, 2018 at 4:05 PM
Are additional costs charged when using MFA?
No extra costs will be charged when using MFA. If you have any questions, please contact your intermediary.
Mon, 27 Nov, 2017 at 8:55 PM
Can I use MFA without a smartphone ?
By using the Authenticator App for Windows. You can log on without using a smartphone device. Since the secondairy authentication will be done on your lapto...
Mon, 26 Nov, 2018 at 2:44 PM
What should I do when I have deleted my account in the Authentication app?
If you have deleted you account in the Authentication App, you'll need to scan the QR code again.  Before you can scan QR code you have to request a ne...
Wed, 6 Dec, 2017 at 5:25 PM